ShadowLock

ShadowLock is a comprehensive shadow AI detection and governance platform specifically designed for Managed Service Providers (MSPs) and internal IT teams who need real-time visibility and control over how employees use artificial intelligence tools. The platform addresses a critical and growing security gap: the unauthorized use of AI applications, browser extensions, desktop AI clients, and local large language models (LLMs) that operate outside traditional managed-device controls. As organizations increasingly rely on AI for productivity, employees are submitting sensitive data such as customer records, credentials, and confidential documents into unapproved AI tools, creating significant legal, compliance, and liability exposure. ShadowLock provides three layers of coverage through a browser extension that intercepts and classifies risky pastes to AI sites, a Windows agent that blocks desktop AI applications and deploys silently via existing RMM tools, and a multi-tenant dashboard that allows MSPs to audit or block each control with audit-ready reports. The platform is built for MSPs to govern AI usage across every client from a single pane of glass, and it is private by design with no keystroke logging and zero content transmission to external servers. ShadowLock covers over 100 AI tools, services, and desktop apps, making it an essential solution for any organization concerned about shadow AI risks.

Endpoint Agent with Silent Deployment

The Windows endpoint agent deploys silently to endpoints using your existing Remote Monitoring and Management (RMM) tool, requiring zero user interaction and no dedicated security engineering resources. Once installed, the agent continuously monitors AI activity across the system, scans for unauthorized browser extensions, detects locally running AI applications such as Ollama and LM Studio, and locks down the AI features built into Chrome, Edge, Brave, and Firefox. This provides comprehensive endpoint-level coverage without disrupting user workflows.

Browser Enforcement Layer

The browser extension self-configures automatically once the endpoint agent is installed, creating a seamless deployment experience for IT teams. It actively intercepts pastes, file uploads, and sensitive data typed directly into AI tool prompts, classifying each action for risk. The extension enforces data-sharing opt-out settings on each supported AI tool and applies your organization's specific policies with clear, user-facing messages that explain why certain actions are blocked or flagged.

Multi-Tenant Governance Dashboard

The centralized, multi-tenant dashboard provides MSPs and IT teams with a single view to manage AI governance across all client organizations. From this dashboard, administrators can audit every detected AI activity, block or allow specific tools and behaviors, generate audit-ready compliance reports, and configure policies that apply globally or on a per-client basis. This eliminates the need to manage separate solutions for each client or department.

Microsoft 365 AI App Detection Scanner

ShadowLock includes a dedicated scanner that connects to each client's Microsoft 365 environment to detect and inventory AI applications and add-ins that users have authorized through their Microsoft accounts. This covers the often-overlooked risk of AI features embedded within approved SaaS applications, such as Copilot and AI writing tools, that may have been activated without any formal security review or approval process.

HIPAA Compliance and ePHI Protection

Healthcare organizations and their MSPs can use ShadowLock to prevent patient data from being pasted into public AI tools like ChatGPT, Claude, or Gemini without a Business Associate Agreement (BAA) in place. The platform detects and blocks the submission of electronic Protected Health Information (ePHI) to unapproved AI services, helping covered entities and business associates avoid HIPAA violations and the associated legal and financial penalties.

GDPR and CCPA Privacy Compliance

Organizations operating under GDPR, CCPA, or other privacy frameworks can leverage ShadowLock to ensure customer Personally Identifiable Information (PII) is not processed through unapproved AI vendors. The platform provides the visibility needed to demonstrate that appropriate technical controls are in place, preventing data from being transferred to AI services that lack a Data Processing Agreement (DPA) or a lawful basis for processing.

MSP Client Risk Mitigation

MSPs can deploy ShadowLock across all client endpoints to proactively identify and govern shadow AI usage, reducing the liability that arises when a client experiences an AI-related data incident. By providing documented visibility and controls, MSPs can demonstrate due diligence and close the gap between "not our job" and "you should have known," protecting both their clients and their own business from claims.

Intellectual Property and Trade Secret Protection

Companies that develop proprietary software, products, or strategies can use ShadowLock to prevent source code, contracts, product plans, and other trade secrets from being submitted to public AI tools. The platform helps maintain the legal protections afforded to trade secrets by demonstrating that reasonable measures were taken to keep the information confidential and controlled.

What types of AI tools does ShadowLock detect and govern?

ShadowLock detects and governs over 100 AI tools, services, and desktop applications, including public AI chatbots like ChatGPT, Claude, and Gemini, AI browser extensions, desktop AI apps such as Claude Desktop and ChatGPT app, local LLMs like Ollama and LM Studio, AI coding assistants like GitHub Copilot and Cursor, and meeting transcription AI tools like Otter.ai and Fireflies. The platform continuously updates its detection capabilities as new tools emerge.

Does ShadowLock capture or transmit the content of employee communications?

No. ShadowLock is private by design and does not perform keystroke logging or transmit the actual content of employee communications to external servers. The platform classifies risky actions based on metadata and content analysis performed entirely on the endpoint, ensuring that sensitive data remains within the organization's control while still providing the visibility needed for governance.

How is ShadowLock deployed across multiple client environments?

ShadowLock is built specifically for MSPs and deploys using a three-layer approach. The Windows endpoint agent deploys silently via your existing RMM tool with zero user interaction. The browser extension self-configures once the agent is installed. The Microsoft 365 AI app detection scanner connects to each client's M365 environment. All layers are managed from a single multi-tenant dashboard.

Can ShadowLock block specific AI tools or actions selectively?

Yes. The multi-tenant governance dashboard allows administrators to configure granular policies that can block or allow specific AI tools, categories of tools, or specific actions such as pasting data, uploading files, or typing sensitive content into prompts. Policies can be applied globally across all clients or customized on a per-client basis, providing flexible control that matches each organization's risk tolerance and compliance requirements.

ShadowLock offers a free trial to get started with shadow AI detection and governance. For specific pricing plans, tiers, and costs, interested organizations should visit the ShadowLock website or contact the sales team directly. The platform is designed to scale from small businesses to large enterprises and MSPs managing multiple client environments.